Help Centre

Oaken Financial is the name for Home Trust’s direct to consumer deposit business. Oaken is an inspiring alternative to other financial institutions that combines a long-established tradition of service and value with a fresh perspective on what customers really need to make the most of their money.

Home Trust Company is Canada’s largest independent trust company that has been proudly serving Canadians since 1987. Learn more here

Home Trust Company is the parent company of Oaken Financial. Home Bank is a wholly owned subsidiary of Home Trust Company. It was formerly known as CFF Bank, welcomed into the Home Trust family in October 2015, and renamed as Home Bank in August 2016. Oaken Financial is not a separate company, but a trademark of Home Bank. All Oaken deposits are held with either Home Bank or Home Trust Company, both of which are separate members of Canada Deposit Insurance Corporation (CDIC).

Oaken Financial was launched in 2013 to provide Canadians a competitive alternative to manage their savings independently.

Oaken is always looking to enhance its customers’ experience. Adding Home Bank allows us to better meet the needs of our deposit customers due to having multiple issuers, however adding the bank has no bearing on Oaken’s desire or ability to offer more products or services.

We take our promises very seriously, and when it comes to the service we provide to our customers, we promise to be helpful, supportive and kind. We’ll do whatever it takes to answer your question, or point you in the right direction. We’ll also take a few minutes to see how you’re doing, and try to add a smile to your day. So, feel free to contact us anytime.

Oaken representatives are available Monday to Friday, 8:00am to 8:00pm EST and Saturday 9:00am – 5:00pm EST. If you call outside our regular office hours, leave a message and we’ll call you back on the next business day. You can also email us service@oaken.com, send us a secure message in Oaken Digital.

We want to hear from you. Really, we do. We’re not just saying that. We are always aiming to please. We want to know if we’re doing things right, or if there are things we could be doing better to improve your experience with us. So please, let us know how we’re doing.

Yes, visit any of our locations and chat directly with one of our team members over a cold drink or a warm cup of coffee.

Visit an Oaken location to open a new account

Yes, you can make an appointment at any one of our store locations. Hours vary by location, please click here to book an appointment by our locations today. Learn more here

There will be no impact at all on your accounts.

This change has no bearing on what fees we charge.

All GICs that were opened directly with Home Trust before Oaken was launched, and not through a deposit broker, have been moved to the Oaken brand. All deposits remain with Home Trust, however communication will be under the Oaken name.